Manage Information Overload Successfully with a Knowledge Base
You’re a customer service agent and it’s 8:00 am in the morning.
Read moreunymira Blog
- 07. Aug. 2019
- 24. Jul. 2019
4 Must Have Features in your CRM Knowledge Base Integration
Your CRM and knowledge base are the two main sources of information for customers.
Read more- 11. Jul. 2019
Best Practices for Getting Started with Chatbots in Customer Service
Based on the recent CCW Market study, chatbots are one of the highest executive priorities for customer service in 2019.
Read more- 28. Jun. 2019
Recap: Customer Contact Week (CCW) 2019 in Las Vegas
Contact Center Week 2019 has come to an end in Las Vegas and Unymira had another great show.
Read more- 12. Jun. 2019
Empowering Contact Center Agents through Automation
Since the first machines were invented, humans have looked to shift recurring tasks to them.
Read more- 29. May. 2019
3 Productive Things Agents Can Accomplish during Downtime
Despite our best forecasting efforts, there will be inevitable down time or low occupancy in any contact center.
Read more- 16. May. 2019
Recap: ICMI 2019 Contact Center Expo in Florida
Unymira’s American team was excited to catch up with ICMI attendees again and this year didn’t disappoint! ICMI 2019 in Hollywood, Florida was filled with exciting speakers and some exciting new technologies.
Read more- 08. May. 2019
How to Use Decision Trees for more Efficient Customer Service
Managing internal information and projects has become increasingly complex. This is particularly challenging when handling multiple customer service channels, applications and agent turnover. Complexity makes consistency and accuracy difficult.
Read more- 30. Apr. 2019
The Evolution of Customer Service
The ways in which we communicate with businesses have undergone many changes in the last few decades. Customer service has evolved from the early days of call centers, when the phone was the only communication channel to the multi-channel world of today.
Read more- 25. Apr. 2019
7 Step Checklist for Choosing a Knowledge Base
You’ve determined a new knowledge base is necessary for your organization. So naturally, you want to start the vetting process and go about selecting some potential vendors. But with most solutions, it’s hard to know where to get started if you aren’t familiar with the field.
Read more