Wikis are Hurting your Customer Service. Here's Why
Wikis are like hammers. They get used for a lot of things they weren’t designed for and end up doing more harm that good.
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- 07. Jan. 2020
- 3 minute read
- 30. Dec. 2019
- 2 minute read
5 Customer Service Trends in 2020 You Should Watch
There's a lot going on in the customer service world. New technology, rapidly changing customer expectations and an increasingly competitive environment means staying on top of change is critical to today's companies.
Read more- 11. Dec. 2019
- 4 minute read
The Truth about CX: How much is Hype?
The hottest term in customer service in 2019 was “customer experience” or “CX” (not to be confused with the Mazda CX in Google search results).
Read more- 03. Dec. 2019
- 3 minute read
5 Predictions for Augmented Reality in Customer Service in 2020
Google Glass may have been ahead of its time, but with Apple’s rumored release of their own augmented reality (AR) glasses, it’s time to start taking the topic seriously.
Read more- 26. Nov. 2019
- 2 minute read
Enterprise Search for Customer Service is a Mistake. Here's Why
Enterprise search is a tempting solution for many companies. It promises a quick fix to data silos and doesn’t require migrations, switching software or any dramatic changes to your daily work.
Read more- 12. Nov. 2019
- 2 minute read
Innovation Methodologies - Stop Thinking & Start Doing - Part 1 of 2
The number of innovation methods has exploded in recent years and continues to grow monthly. We discuss some of them in our article.
Read more- 30. Oct. 2019
- 2 minute read
Recap: ICMI Contact Center Connections 2019 in Chicago
ICMI is always a great source of inspiration and fun and Contact Center Connections in Chicago was no exception. The conference opened on Monday October 28th with a series of workshops and tours throughout the day while the expo hall only kicked off in the afternoon with a fun opening day party.
Read more- 23. Oct. 2019
- 1 minute read
Visiting the Salesforce ISV Partner Event in Munich
Guten Tag! Unymira was excited to visit Salesforce’s Munich office to hear about AppExchange and partner growth in Europe and North America.
Read more- 16. Oct. 2019
- 4 minute read
Customer Stories: Unymira at Cable & Wireless in Trinidad
Unymira is proud to kick off a new series of customer stories chronicling our work together and the feedback and insights our customers and their agents provide.
Read more- 02. Oct. 2019
- 3 minute read
3 Critical Contact Center Components a Knowledge Base Supports
Every contact center has three critical components vital to their success: people, technology and information.
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