3 Critical Contact Center Components a Knowledge Base Supports
Every contact center has three critical components vital to their success: people, technology and information.
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- 02. Oct. 2019
- 18. Sep. 2019
How to Choose the Best Chatbot for your Company
80% of companies are planning to deploy chatbots in customer service. They deliver on-demand responses in real-team, are accessible 24/7 and offer many advantages compared to phone calls.
Read more- 04. Sep. 2019
Our Top 20 CX Influencers to Follow in 2019
With Unymira’s focus on customer service, we’ve put together a list of the top twenty CX influencers this year.
Read more- 21. Aug. 2019
How Contact Centers can Meet Evolving Customer Expectations
How is your company dealing with evolving customer expectations in customer service?
Read more- 07. Aug. 2019
Manage Information Overload Successfully with a Knowledge Base
You’re a customer service agent and it’s 8:00 am in the morning.
Read more- 24. Jul. 2019
4 Must Have Features in your CRM Knowledge Base Integration
Your CRM and knowledge base are the two main sources of information for customers.
Read more- 11. Jul. 2019
Best Practices for Getting Started with Chatbots in Customer Service
Based on the recent CCW Market study, chatbots are one of the highest executive priorities for customer service in 2019.
Read more- 28. Jun. 2019
Recap: Customer Contact Week (CCW) 2019 in Las Vegas
Contact Center Week 2019 has come to an end in Las Vegas and Unymira had another great show.
Read more- 12. Jun. 2019
Empowering Contact Center Agents through Automation
Since the first machines were invented, humans have looked to shift recurring tasks to them.
Read more- 29. May. 2019
3 Productive Things Agents Can Accomplish during Downtime
Despite our best forecasting efforts, there will be inevitable down time or low occupancy in any contact center.
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