3 Reasons You Should be Using Chatbots in IT Service
Chatbots and IT service are a match made in help desk heaven. Forget chat! They can directly fix users' problems. Learn why you should be using them now.
Read moreunymira Blog
- 17. Sep. 2020
- 2 minute read
- 19. Aug. 2020
- 3 minute read
How to Save $1.4 Million Annually with Knowledge Management
The coronavirus crisis has put even more pressure on businesses to reduce costs, nothing new for contact centers who have long suffered from the “cost center” label. What if you could both reduce costs and upgrade your contact center technology at the same time?
Read more- 05. Aug. 2020
- 5 minute read
The High Costs of a Badly Written Knowledge Base Article
A badly written knowledge base article is like the tainted clam in the linguine. It probably won’t kill you, but you aren’t going to feel very well after eating it.
Read more- 01. Jul. 2020
- 2 minute read
3 Reasons You Should be Using Chatbots in IT Service
Chatbots and IT service are a match made in help desk heaven. Forget chat! They can directly fix users' problems. Learn why you should be using them now.
Read more- 10. Jun. 2020
- 4 minute read
Four Ways to Fix a Bad Knowledge Base Article
Maintaining a knowledge base full of well written articles is as difficult as keeping a preschool playroom tidy. Here’s why.
Read more- 03. Jun. 2020
- 3 minute read
CX5 Talks - An Interview with Adrian Swinscoe
I recently chatted with Adrian Swinscoe to discuss the CX myths, the role of technology for customers and agents and the meaning of customer-centric.
Read more- 01. Jun. 2020
- 2 minute read
Why Knowledge Management is a Critical Part of your Business Continuity Plan
The COVID-19 crisis will lead many contact centers and companies to activate their business continuity plans. Whether or not it’s the first time, no plan survives contact with reality.
Read more- 19. May. 2020
- 4 minute read
CX5 Talks - An Interview with Leslie O'Flahavan
I sat down with the best known writer in the CX world, Leslie O'Flahavan to discuss the intersection of technology and communication in customer service including topics like desktop tools, chatbots and the can of worms that is call scripting.
Read more- 15. May. 2020
- 4 minute read
The New Norm: There is No "After Corona"
Both in the media and in casual conversation, we often hear about the time "after corona" when things are back to normal. But that world no longer exists and here's why.
Read more- 13. May. 2020
- 6 minute read
CX5 Talks - An Interview with Craig Stoss
I caught up with Craig Stoss recently on Zoom as we both just transitioned to work from home. We discussed living abroad, his transition to a new role and of course, customer service!
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