unymira Blog
- 07. Aug. 2018
- 18. Jul. 2018
How to Use KCS to Optimize workflow
Knowledge-Centered Service (KCS) is a methodology based on how to manage and create knowledge effectively to support your key business processes. When implemented successfully, KCS helps with your operational efficiency, self-service success and organizational learning and improvement. Thisfalse
Read more- 16. Jul. 2018
10 Ways to Improve Contact Center Efficiency
Contact center agents must deal with many issues on a daily basis, these issues can reduce the quality of customer service that the agents are able to provide, can increase the operational cost of the contact center, can lower workplace satisfaction on the part of agents and can reduce thefalse
Read more- 10. Jul. 2018
Professional Knowledge Base Versus SharePoint
Knowledge is an essential part of every organization. As an organization grows knowledge that is essential to the functioning of the organization is acquired. Organizational knowledge can range from the very basic, knowing the vendors with whom the organization does business, to more complexfalse
Read more- 04. Jul. 2018
What We Learned at CCW Vegas 2018
We recently had the honor to attend the Customer Contact Week in Las Vegas. While there we had the chance to chat with some other leading companies that work with call centers and customer service centers as well as with call center operators, we were very happy to chat with these greatfalse
Read more- 02. Jul. 2018
Thank You for Visiting Us at CCW Vegas 2018
Last week we had the privilege of attending the CCW 2018 Expo in Las Vegas. We want to thank everyone that took the time to stop by our booth and say hello or ask for a demo. We truly enjoyed chatting with each of you and we hope to get to know you more.
Read more- 01. Jun. 2018
Why Does Customer Service Suck?
“A satisfied customer is a returning customer” this is a secret that every business owner knows and believes in; when customers are happy with the products they purchase and with the service that they receive they are likely to be repeat customers and to share their positive experiences withfalse
Read more- 18. May. 2018
Why is Knowledge Important for Customer Service?
There is an old saying that says, “Knowledge is power” and although many of us try to deny this, and even fight against it (especially in youth) at some point most of us come to the realization that knowledge is power and that without the right knowledge it is far more difficult to succeed atfalse