unymira Blog

02. Oct. 2019
Laura Williams

3 Critical Contact Center Components a Knowledge Base Supports

Every contact center has three critical components vital to their success: people, technology and information.

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18. Sep. 2019
Chris Rall

How to Choose the Best Chatbot for your Company

80% of companies are planning to deploy chatbots in customer service. They deliver on-demand responses in real-team, are accessible 24/7 and offer many advantages compared to phone calls.

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04. Sep. 2019
Chris Rall

Our Top 20 CX Influencers to Follow in 2019

With Unymira’s focus on customer service, we’ve put together a list of the top twenty CX influencers this year.

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21. Aug. 2019
Chris Rall

How Contact Centers can Meet Evolving Customer Expectations

How is your company dealing with evolving customer expectations in customer service?

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07. Aug. 2019
Laura Williams

Manage Information Overload Successfully with a Knowledge Base

You’re a customer service agent and it’s 8:00 am in the morning.

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24. Jul. 2019
Katharina M. Berr

4 Must Have Features in your CRM Knowledge Base Integration

Your CRM and knowledge base are the two main sources of information for customers.

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11. Jul. 2019
Chris Rall

Best Practices for Getting Started with Chatbots in Customer Service

Based on the recent CCW Market study, chatbots are one of the highest executive priorities for customer service in 2019.

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28. Jun. 2019
Chris Rall

Recap: Customer Contact Week (CCW) 2019 in Las Vegas

Contact Center Week 2019 has come to an end in Las Vegas and Unymira had another great show.

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12. Jun. 2019
Laura Williams

Empowering Contact Center Agents through Automation

Since the first machines were invented, humans have looked to shift recurring tasks to them.

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29. May. 2019
Laura Williams

3 Productive Things Agents Can Accomplish during Downtime

Despite our best forecasting efforts, there will be inevitable down time or low occupancy in any contact center.

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