unymira Blog

05. Dec. 2018
Chris Rall

5 Best Practices on how to implement a Knowledge Base

Implementing a Knowledge Base in your organization can be a time-consuming process. Many companies avoid implementing a Knowledge Base because they have had a negative experience with their homegrown solutions or former knowledge initiatives. That's wrong.

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12. Nov. 2018
Eugene Aronsky

The Evolution of Customer Service

The ways in which we communicate with businesses have undergone many changes in the last few decades. Customer service has evolved from the early days of call centers, when the phone was the single communication channel

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10. Oct. 2018
Chris Rall

Salesforce Dreamforce 2018 Recap

At this year’s Dreamforce Conference by Salesforce more than 170,000 attendees participated in 4 exciting expo days at an impressive National Park setting in San Francisco to discuss the future of Customer Service.

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08. Oct. 2018
Eugene Aronsky

Knowledge Base Security

In the past few years the need for data security has continued to grow in importance. There are now too many to count stories of data breaches that have ended up costing companies millions, even billions in revenue and lost reputation

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21. Sep. 2018
Eugene Aronsky

Customer Service for Millenials

In the past decade Millenials have overtaken baby boomers as the demographic group with the largest buying power. Today Millenials number around 80 million and have a combined buying power of about 200 billion dollars.

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13. Sep. 2018
Chris Rall

Is a Professional Knowledge Base Worth the Investment?

professional Knowledge Base is usually an investment into a new software product that aims to improve processes for a certain department. This article will outline a possible impact that a professional knowledge base can make in a contact center environment.

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05. Sep. 2018
Eugene Aronsky

When I was a Baby Contact Center

When I was a baby contact center life was easy, I only had two agents, they were both very sweet; they knew everything about me and took care of me. In fact they did everything for me, they cleaned me, they painted me so that I looked beautiful and they bought me the cutest furniture.

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20. Aug. 2018
Laura Williams

Benefits of a Knowledge Base

When considering a new solution to add to your company portfolio, the top items to consider are “What are the benefits and return on investment this solution will bring to my organization?” Here we will discuss the benefits of a professional knowledge base.

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07. Aug. 2018
Eugene Aronsky

What is a Knowledge Base?

Knowledge is the lifeblood of a business. It is the sum of everything that the business has been able to accomplish over its existence, as well as the collection of less important information that relates to the specific functionalities of products/services or general business operations. Read more
18. Jul. 2018
Laura Williams

How to Use KCS to Optimize workflow

Knowledge-Centered Service (KCS) is a methodology based on how to manage and create knowledge effectively to support your key business processes. When implemented successfully, KCS helps with your operational efficiency, self-service success and organizational learning and improvement. 

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