How to Choose the Best Chatbot for your Company
80% of companies are planning to deploy chatbots in customer service. They deliver on-demand responses in real-team, are accessible 24/7 and offer many advantages compared to phone calls.
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- 18. Sep. 2019
- 04. Sep. 2019
Our Top 20 CX Influencers to Follow in 2019
With Unymira’s focus on customer service, we’ve put together a list of the top twenty CX influencers this year.
Read more- 21. Aug. 2019
How Contact Centers can Meet Evolving Customer Expectations
How is your company dealing with evolving customer expectations in customer service?
Read more- 11. Jul. 2019
Best Practices for Getting Started with Chatbots in Customer Service
Based on the recent CCW Market study, chatbots are one of the highest executive priorities for customer service in 2019.
Read more- 28. Jun. 2019
Recap: Customer Contact Week (CCW) 2019 in Las Vegas
Contact Center Week 2019 has come to an end in Las Vegas and Unymira had another great show.
Read more- 16. May. 2019
Recap: ICMI 2019 Contact Center Expo in Florida
Unymira’s American team was excited to catch up with ICMI attendees again and this year didn’t disappoint! ICMI 2019 in Hollywood, Florida was filled with exciting speakers and some exciting new technologies.
Read more- 08. May. 2019
How to Use Decision Trees for more Efficient Customer Service
Managing internal information and projects has become increasingly complex. This is particularly challenging when handling multiple customer service channels, applications and agent turnover. Complexity makes consistency and accuracy difficult.
Read more- 27. Mar. 2019
Lessons Learned: Building a Digital Customer Service Strategy isn't Easy
Most companies are transforming their customer service strategies from voice to digital but still don’t have it all figured out.
Read more- 13. Mar. 2019
3 reasons to use a Knowledge Base with Salesforce Lightning
Salesforce is the top CRM system today but in order to best serve your customer across all channels, your company’s internal knowledge has to be accurate, up-to-date and easy to find. Ensure all three with a knowledge base.
Read more- 25. Feb. 2019
4 Challenges of Implementing a Knowledge Base
Implementing a knowledge base can bring substantial long-term improvements. But introducing new software requires careful planning in advance. Here are four common pitfalls companies fall into and how to avoid them.
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