Wikis are Hurting your Customer Service. Here's Why
Wikis are like hammers. They get used for a lot of things they weren’t designed for and end up doing more harm that good.
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- 07. Jan. 2020
- 3 minute read
- 03. Dec. 2019
- 3 minute read
5 Predictions for Augmented Reality in Customer Service in 2020
Google Glass may have been ahead of its time, but with Apple’s rumored release of their own augmented reality (AR) glasses, it’s time to start taking the topic seriously.
Read more- 16. Oct. 2019
- 4 minute read
Customer Stories: Unymira at Cable & Wireless in Trinidad
Unymira is proud to kick off a new series of customer stories chronicling our work together and the feedback and insights our customers and their agents provide.
Read more- 18. Sep. 2019
- 2 minute read
How to Choose the Best Chatbot for your Company
80% of companies are planning to deploy chatbots in customer service. They deliver on-demand responses in real-team, are accessible 24/7 and offer many advantages compared to phone calls.
Read more- 04. Sep. 2019
- 1 minute read
Our Top 20 CX Influencers to Follow in 2019
With Unymira’s focus on customer service, we’ve put together a list of the top twenty CX influencers this year.
Read more- 21. Aug. 2019
- 3 minute read
How Contact Centers can Meet Evolving Customer Expectations
How is your company dealing with evolving customer expectations in customer service?
Read more- 11. Jul. 2019
- 6 minute read
Best Practices for Getting Started with Chatbots in Customer Service
Based on the recent CCW Market study, chatbots are one of the highest executive priorities for customer service in 2019.
Read more- 28. Jun. 2019
- 2 minute read
Recap: Customer Contact Week (CCW) 2019 in Las Vegas
Contact Center Week 2019 has come to an end in Las Vegas and Unymira had another great show.
Read more- 16. May. 2019
- 2 minute read
Recap: ICMI 2019 Contact Center Expo in Florida
Unymira’s American team was excited to catch up with ICMI attendees again and this year didn’t disappoint! ICMI 2019 in Hollywood, Florida was filled with exciting speakers and some exciting new technologies.
Read more- 08. May. 2019
- 3 minute read
How to Use Decision Trees for more Efficient Customer Service
Managing internal information is increasingly complex. This is particularly challenging when handling multiple customer service channels, applications and agent turnover. Complexity makes consistency and accuracy difficult.
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