Authors

Chris Rall

Chris Rall


Chris joined unymira in 2016 as a Sales Manager. Chris has a strong background in application management and over 5 years software industry experience. Prior to this position he worked for Vodafone and IBM, giving him the ability to easily understand process and service challenges within enterprise organizations. Chris is the right person to accompany the buying process for unymira products on every step of the process and to ensure the future success of your service department. In 2018, he joined our United States team as part of our growth strategy and he is now responsible for new business opportunities and customers in the US. Chris has a Bachelor of Science degree from DHBW Stuttgart in Application Management. In his free time Chris enjoys producing music, training for obstacle runs and spend time with his wife.


Published articles

unymira Blog

16. May. 2019
Chris Rall

Recap: ICMI 2019 Contact Center Expo in Florida

Unymira’s American team was excited to catch up with ICMI attendees again and this year didn’t disappoint! ICMI 2019 in Hollywood, Florida was filled with exciting speakers and some exciting new technologies.

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08. May. 2019
Chris Rall

How to Use Decision Trees for more Efficient Customer Service

Managing internal information and projects has become increasingly complex. This is particularly challenging when handling multiple customer service channels, applications and agent turnover. Complexity makes consistency and accuracy difficult.

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27. Mar. 2019
Chris Rall

Lessons Learned: Building a Digital Customer Service Strategy isn't Easy

Most companies are transforming their customer service strategies from voice to digital but still don’t have it all figured out.

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13. Mar. 2019
Chris Rall

3 reasons to use a Knowledge Base with Salesforce Lightning

Salesforce is the top CRM system today but in order to best serve your customer across all channels, your company’s internal knowledge has to be accurate, up-to-date and easy to find. Ensure all three with a knowledge base.

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25. Feb. 2019
Chris Rall

4 Challenges of Implementing a Knowledge Base

Implementing a knowledge base can bring substantial long-term improvements. But introducing new software requires careful planning in advance. Here are four common pitfalls companies fall into and how to avoid them.

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04. Feb. 2019
Chris Rall

How to Choose a KCS or non-KCS Knowledge Management Approach at your Company

As communication channels proliferate and information is created in a just few clicks, knowledge management is increasingly critical for customer service organizations.

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24. Jan. 2019
Chris Rall

5 Trends Transforming Customer Service in 2019

From the rise of chatbots to AI and voice, here are the top 5 trends driving change in customer service that we’ve identified in Unymira’s latest study.

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05. Dec. 2018
Chris Rall

5 Best Practices on how to implement a Knowledge Base

Implementing a Knowledge Base in your organization can be a time-consuming process. Many companies avoid implementing a Knowledge Base because they have had a negative experience with their homegrown solutions or former knowledge initiatives. That's wrong.

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10. Oct. 2018
Chris Rall

Salesforce Dreamforce 2018 Recap

At this year’s Dreamforce Conference by Salesforce more than 170,000 attendees participated in 4 exciting expo days at an impressive National Park setting in San Francisco to discuss the future of Customer Service.

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13. Sep. 2018
Chris Rall

Is a Professional Knowledge Base Worth the Investment?

professional Knowledge Base is usually an investment into a new software product that aims to improve processes for a certain department. This article will outline a possible impact that a professional knowledge base can make in a contact center environment.

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