Authors

Eugene Aronsky

Eugene Aronsky


Eugene Aronsky joined the Unymira team in 2018 as a marketing specialist. Eugene has over 10 years of experience in the digital marketing world. He has worked on hundreds of projects and has helped many clients to grow their business. Prior to this position Eugene worked as an SEO specialist and consultant. In this role Eugene created digital marketing strategies and oversaw their implementation. Eugene has managed over a dozen successful blogs and has written 100’s of articles on diverse topics. He is an internet native and has a deep understanding into the types of content that readers are seeking. Eugene has a master’s degree in international relations as well as a master’s degree in public administration from Seton Hall University. He also has a bachelor’s degree in business from Carlow University. In his spare time Eugene enjoys to read, and loves to travel, he also enjoys a strong cup of coffee.


Published articles

unymira Blog

12. Nov. 2018
Eugene Aronsky

The Evolution of Customer Service

The ways in which we communicate with businesses have undergone many changes in the last few decades. Customer service has evolved from the early days of call centers, when the phone was the single communication channel

Read more
08. Oct. 2018
Eugene Aronsky

Knowledge Base Security

In the past few years the need for data security has continued to grow in importance. There are now too many to count stories of data breaches that have ended up costing companies millions, even billions in revenue and lost reputation

Read more
21. Sep. 2018
Eugene Aronsky

Customer Service for Millenials

In the past decade Millenials have overtaken baby boomers as the demographic group with the largest buying power. Today Millenials number around 80 million and have a combined buying power of about 200 billion dollars.

Read more
05. Sep. 2018
Eugene Aronsky

When I was a Baby Contact Center

When I was a baby contact center life was easy, I only had two agents, they were both very sweet; they knew everything about me and took care of me. In fact they did everything for me, they cleaned me, they painted me so that I looked beautiful and they bought me the cutest furniture.

Read more
07. Aug. 2018
Eugene Aronsky

What is a Knowledge Base?

Knowledge is the lifeblood of a business. It is the sum of everything that the business has been able to accomplish over its existence, as well as the collection of less important information that relates to the specific functionalities of products/services or general business operations. Read more
16. Jul. 2018
Eugene Aronsky

10 Ways to Improve Contact Center Efficiency

Contact center agents must deal with many issues on a daily basis, these issues can reduce the quality of customer service that the agents are able to provide, can increase the operational  cost of the contact center, can lower workplace satisfaction

Read more
04. Jul. 2018
Eugene Aronsky

What We Learned at CCW Vegas 2018

We recently had the honor to attend the Customer Contact Week in Las Vegas. While there we had the chance to chat with some other leading companies that work with call centers and customer service centers as well as with call center operators

Read more
02. Jul. 2018
Eugene Aronsky

Thank You for Visiting Us at CCW Vegas 2018

Last week we had the privilege of attending the CCW 2018 Expo in Las Vegas. We want to thank everyone that took the time to stop by our booth and say hello or ask for a demo. We truly enjoyed chatting with each of you and we hope to get to know you more.

Read more