Reduce Agent Turnover with Better Omni-Channel Support
When it comes to customer service, the conversation often revolves around new technologies that will help improve your Key Performance Indicators such as Net...
When it comes to customer service, the conversation often revolves around new technologies that will help improve your Key Performance Indicators such as Net...
Customer Service Knowledge Base
You’re a customer service agent and it’s 8:00 am in the morning and you sit down at your desk with a cup of coffee and login.
Knowledge Base Knowledge Management
Knowledge-Centered Service (KCS) is a methodology based on how to manage and create knowledge effectively to support your key business processes. When...
Chatbots and IT service are a match made in help desk heaven. Forget chat! They can directly fix users' problems. Learn why you should be using them now.