Authors

Jarrod Davis

Jarrod Davis


Jarrod joined Unymira's US marketing team in 2019. He previously worked at German ecommerce and telecommunications companies with a focus on international marketing and growth in English-speaking markets. He studied international relations and enjoys history, fly fishing and grilling in his free time.


Published articles

unymira Blog

30. Dec. 2019
Jarrod Davis
2 minute read

5 Customer Service Trends in 2020 You Should Watch

There's a lot going on in the customer service world. New technology, rapidly changing customer expectations and an increasingly competitive environment means staying on top of change is critical to today's companies.

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11. Dec. 2019
Jarrod Davis
4 minute read

The Truth about CX: How much is Hype?

The hottest term in customer service in 2019 was “customer experience” or “CX” (not to be confused with the Mazda CX in Google search results).

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26. Nov. 2019
Jarrod Davis
2 minute read

Enterprise Search for Customer Service is a Mistake. Here's Why

Enterprise search is a tempting solution for many companies. It promises a quick fix to data silos and doesn’t require migrations, switching software or any dramatic changes to your daily work.

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30. Oct. 2019
Jarrod Davis
2 minute read

Recap: ICMI Contact Center Connections 2019 in Chicago

ICMI is always a great source of inspiration and fun and Contact Center Connections in Chicago was no exception. The conference opened on Monday October 28th with a series of workshops and tours throughout the day while the expo hall only kicked off in the afternoon with a fun opening day party.

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23. Oct. 2019
Jarrod Davis
1 minute read

Visiting the Salesforce ISV Partner Event in Munich

Guten Tag! Unymira was excited to visit Salesforce’s Munich office to hear about AppExchange and partner growth in Europe and North America.

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