unymira Blog

16. Jul. 2018
Eugene Aronsky

10 Ways to Improve Contact Center Efficiency

Contact center agents must deal with many issues on a daily basis, these issues can reduce the quality of customer service that the agents are able to provide, can increase the operational  cost of the contact center, can lower workplace satisfaction

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10. Jul. 2018
Chris Rall

Professional Knowledge Base Versus SharePoint

Knowledge is an essential part of every organization. As an organization grows knowledge that is essential to the functioning of the organization is acquired. Organizational knowledge can range from the very basic, knowing the vendors with whom the organization does business, to more complex

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04. Jul. 2018
Eugene Aronsky

What We Learned at CCW Vegas 2018

We recently had the honor to attend the Customer Contact Week in Las Vegas. While there we had the chance to chat with some other leading companies that work with call centers and customer service centers as well as with call center operators

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02. Jul. 2018
Eugene Aronsky

Thank You for Visiting Us at CCW Vegas 2018

Last week we had the privilege of attending the CCW 2018 Expo in Las Vegas. We want to thank everyone that took the time to stop by our booth and say hello or ask for a demo. We truly enjoyed chatting with each of you and we hope to get to know you more.

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01. Jun. 2018
Chris Rall

Why Does Customer Service Suck?

“A satisfied customer is a returning customer” this is a secret that every business owner knows and believes in; when customers are happy with the products they purchase and with the service that they receive they are likely to be repeat customers and to share their positive experiences

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18. May. 2018
Chris Rall

Why is Knowledge Important for Customer Service?

There is an old saying that says, “Knowledge is power” and although many of us try to deny this, and even fight against it (especially in youth) at some point most of us come to the realization that knowledge is power and that without the right knowledge it is far more difficult to succeed

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