unymira Blog

30. Dec. 2019
Jarrod Davis
2 minute read

5 Customer Service Trends in 2020 You Should Watch

There's a lot going on in the customer service world. New technology, rapidly changing customer expectations and an increasingly competitive environment means staying on top of change is critical to today's companies.

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11. Dec. 2019
Jarrod Davis
4 minute read

The Truth about CX: How much is Hype?

The hottest term in customer service in 2019 was “customer experience” or “CX” (not to be confused with the Mazda CX in Google search results).

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03. Dec. 2019
Chris Rall
3 minute read

5 Predictions for Augmented Reality in Customer Service in 2020

Google Glass may have been ahead of its time, but with Apple’s rumored release of their own augmented reality (AR) glasses, it’s time to start taking the topic seriously.

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26. Nov. 2019
Jarrod Davis
2 minute read

Enterprise Search for Customer Service is a Mistake. Here's Why

Enterprise search is a tempting solution for many companies. It promises a quick fix to data silos and doesn’t require migrations, switching software or any dramatic changes to your daily work.

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12. Nov. 2019
Norbert M. Bader
2 minute read

Innovation Methodologies - Stop Thinking & Start Doing - Part 1 of 2

The number of innovation methods has exploded in recent years and continues to grow monthly. We discuss some of them in our article.

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30. Oct. 2019
Jarrod Davis
2 minute read

Recap: ICMI Contact Center Connections 2019 in Chicago

ICMI is always a great source of inspiration and fun and Contact Center Connections in Chicago was no exception. The conference opened on Monday October 28th with a series of workshops and tours throughout the day while the expo hall only kicked off in the afternoon with a fun opening day party.

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23. Oct. 2019
Carmen Hermle
1 minute read

Visiting the Salesforce ISV Partner Event in Munich

Guten Tag! Unymira was excited to visit Salesforce’s Munich office to hear about AppExchange and partner growth in Europe and North America.

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16. Oct. 2019
Chris Rall
4 minute read

Customer Stories: Unymira at Cable & Wireless in Trinidad

Unymira is proud to kick off a new series of customer stories chronicling our work together and the feedback and insights our customers and their agents provide.

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02. Oct. 2019
Fabian Eppler
3 minute read

3 Critical Contact Center Components a Knowledge Base Supports

Every contact center has three critical components vital to their success: people, technology and information.

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18. Sep. 2019
Chris Rall
2 minute read

How to Choose the Best Chatbot for your Company

80% of companies are planning to deploy chatbots in customer service. They deliver on-demand responses in real-team, are accessible 24/7 and offer many advantages compared to phone calls.

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