unymira Blog

30. Dec. 2019
Jarrod Davis
2 minute read

5 Customer Service Trends in 2020 You Should Watch

There's a lot going on in the customer service world. New technology, rapidly changing customer expectations and an increasingly competitive environment means staying on top of change is critical to today's companies.

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28. Feb. 2019
Laura Williams
2 minute read

Highlights from CCW Berlin 2019

A look back at last week’s Call Center World 2019 in Berlin and four future customer service technologies.

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24. Jan. 2019
Chris Rall
2 minute read

5 Trends Transforming Customer Service in 2019

From the rise of chatbots to AI and voice, here are the top 5 trends driving change in customer service that we’ve identified in Unymira’s latest study.

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