Highlights from CCW Berlin 2019
A look back at last week’s Call Center World 2019 in Berlin and four future customer service technologies.
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- 28. Feb. 2019
- 24. Jan. 2019
5 Trends Transforming Customer Service in 2019
From the rise of chatbots to AI and voice, here are the top 5 trends driving change in customer service that we’ve identified in Unymira’s latest study.
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