Empowering Contact Center Agents through Automation
Since the first machines were invented, humans have looked to shift recurring tasks to them.
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- 12. Jun. 2019
- 16. May. 2019
Recap: ICMI 2019 Contact Center Expo in Florida
Unymira’s American team was excited to catch up with ICMI attendees again and this year didn’t disappoint! ICMI 2019 in Hollywood, Florida was filled with exciting speakers and some exciting new technologies.
Read more- 28. Feb. 2019
Highlights from CCW Berlin 2019
A look back at last week’s Call Center World 2019 in Berlin and four future customer service technologies.
Read more- 24. Jan. 2019
5 Trends Transforming Customer Service in 2019
From the rise of chatbots to AI and voice, here are the top 5 trends driving change in customer service that we’ve identified in Unymira’s latest study.
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