3 Reasons You Should be Using Chatbots in IT Service
Chatbots and IT service are a match made in help desk heaven. Forget chat! They can directly fix users' problems. Learn why you should be using them now.
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- 01. Jul. 2020
- 2 minute read
- 18. Mar. 2020
- 2 minute read
5 Must-Have Tools for Remote Work in Contact Centers
With the world’s largest work from home experiment beginning, many companies and employees find themselves in unknown waters. Can workers be as productive remotely? Will they still be able to access all the systems and data needed for their job? How will they communicate without coffee breaksfalse
Read more- 18. Sep. 2019
- 2 minute read
How to Choose the Best Chatbot for your Company
80% of companies are planning to deploy chatbots in customer service. They deliver on-demand responses in real-team, are accessible 24/7 and offer many advantages compared to phone calls.
Read more- 11. Jul. 2019
- 6 minute read
Best Practices for Getting Started with Chatbots in Customer Service
Based on the recent CCW Market study, chatbots are one of the highest executive priorities for customer service in 2019.
Read more- 12. Jun. 2019
- 2 minute read
Empowering Contact Center Agents through Automation
Since the first machines were invented, humans have looked to shift recurring tasks to them.
Read more- 16. May. 2019
- 2 minute read
Recap: ICMI 2019 Contact Center Expo in Florida
Unymira’s American team was excited to catch up with ICMI attendees again and this year didn’t disappoint! ICMI 2019 in Hollywood, Florida was filled with exciting speakers and some exciting new technologies.
Read more- 28. Feb. 2019
- 2 minute read
Highlights from CCW Berlin 2019
A look back at last week’s Call Center World 2019 in Berlin and four future customer service technologies.
Read more- 24. Jan. 2019
- 2 minute read
5 Trends Transforming Customer Service in 2019
From the rise of chatbots to AI and voice, here are the top 5 trends driving change in customer service that we’ve identified in Unymira’s latest study.
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