The Truth about CX: How much is Hype?
The hottest term in customer service in 2019 was “customer experience” or “CX” (not to be confused with the Mazda CX in Google search results).
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- 11. Dec. 2019
- 4 minute read
- 03. Dec. 2019
- 3 minute read
5 Predictions for Augmented Reality in Customer Service in 2020
Google Glass may have been ahead of its time, but with Apple’s rumored release of their own augmented reality (AR) glasses, it’s time to start taking the topic seriously.
Read more- 04. Sep. 2019
- 1 minute read
Our Top 20 CX Influencers to Follow in 2019
With Unymira’s focus on customer service, we’ve put together a list of the top twenty CX influencers this year.
Read more- 21. Aug. 2019
- 3 minute read
How Contact Centers can Meet Evolving Customer Expectations
How is your company dealing with evolving customer expectations in customer service?
Read more- 30. Apr. 2019
- 3 minute read
The Evolution of Customer Service in 2020
The ways in which we communicate with businesses have undergone dramatic changes over the past several decades.
Read more- 27. Mar. 2019
- 3 minute read
Lessons Learned: Building a Digital Customer Service Strategy isn't Easy
Most companies are transforming their customer service strategies from voice to digital but still don’t have it all figured out.
Read more- 28. Feb. 2019
- 2 minute read
Highlights from CCW Berlin 2019
A look back at last week’s Call Center World 2019 in Berlin and four future customer service technologies.
Read more- 21. Sep. 2018
- 2 minute read
Customer Service for Millenials
In the past decade Millenials have overtaken baby boomers as the demographic group with the largest buying power. Today Millenials number around 80 million and have a combined buying power of about 200 billion dollars.
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