unymira Blog

07. Jan. 2020
Chris Rall
3 minute read

Wikis are Hurting your Customer Service. Here's Why

Wikis are like hammers. They get used for a lot of things they weren’t designed for and end up doing more harm that good.

Read more
30. Dec. 2019
Jarrod Davis
2 minute read

5 Customer Service Trends in 2020 You Should Watch

There's a lot going on in the customer service world. New technology, rapidly changing customer expectations and an increasingly competitive environment means staying on top of change is critical to today's companies.

Read more
11. Dec. 2019
Jarrod Davis
4 minute read

The Truth about CX: How much is Hype?

The hottest term in customer service in 2019 was “customer experience” or “CX” (not to be confused with the Mazda CX in Google search results).

Read more
03. Dec. 2019
Chris Rall
3 minute read

5 Predictions for Augmented Reality in Customer Service in 2020

Google Glass may have been ahead of its time, but with Apple’s rumored release of their own augmented reality (AR) glasses, it’s time to start taking the topic seriously.

Read more
04. Sep. 2019
Chris Rall
1 minute read

Our Top 20 CX Influencers to Follow in 2019

With Unymira’s focus on customer service, we’ve put together a list of the top twenty CX influencers this year.

Read more
21. Aug. 2019
Chris Rall
3 minute read

How Contact Centers can Meet Evolving Customer Expectations

How is your company dealing with evolving customer expectations in customer service?

Read more
30. Apr. 2019
Laura Williams
3 minute read

The Evolution of Customer Service in 2020

The ways in which we communicate with businesses have undergone dramatic changes over the past several decades. 

Read more
27. Mar. 2019
Chris Rall
3 minute read

Lessons Learned: Building a Digital Customer Service Strategy isn't Easy

Most companies are transforming their customer service strategies from voice to digital but still don’t have it all figured out.

Read more
28. Feb. 2019
Laura Williams
2 minute read

Highlights from CCW Berlin 2019

A look back at last week’s Call Center World 2019 in Berlin and four future customer service technologies.

Read more
21. Sep. 2018
Eugene Aronsky
2 minute read

Customer Service for Millenials

In the past decade Millenials have overtaken baby boomers as the demographic group with the largest buying power. Today Millenials number around 80 million and have a combined buying power of about 200 billion dollars.

Read more