unymira Blog

04. Sep. 2019
Chris Rall

Our Top 20 CX Influencers to Follow in 2019

With Unymira’s focus on customer service, we’ve put together a list of the top twenty CX influencers this year.

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21. Aug. 2019
Chris Rall

How Contact Centers can Meet Evolving Customer Expectations

How is your company dealing with evolving customer expectations in customer service?

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27. Mar. 2019
Chris Rall

Lessons Learned: Building a Digital Customer Service Strategy isn't Easy

Most companies are transforming their customer service strategies from voice to digital but still don’t have it all figured out.

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28. Feb. 2019
Laura Williams

Highlights from CCW Berlin 2019

A look back at last week’s Call Center World 2019 in Berlin and four future customer service technologies.

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21. Sep. 2018
Eugene Aronsky

Customer Service for Millenials

In the past decade Millenials have overtaken baby boomers as the demographic group with the largest buying power. Today Millenials number around 80 million and have a combined buying power of about 200 billion dollars.

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