unymira Blog

04. Feb. 2019
Chris Rall
3 minute read

How to Choose a KCS or non-KCS Knowledge Management Approach at your Company

As communication channels proliferate and information is created in a just few clicks, knowledge management is increasingly critical for customer service organizations.

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16. Jul. 2018
Eugene Aronsky
4 minute read

10 Ways to Improve Contact Center Efficiency

Contact center agents must deal with many issues on a daily basis, these issues can reduce the quality of customer service that the agents are able to provide, can increase the operational  cost of the contact center, can lower workplace satisfaction

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