unymira Blog

25. Apr. 2019
Carmen Hermle
5 minute read

7 Step Checklist for Choosing a Knowledge Base

Your customer service is struggling with information overload, long AHT and inconsistent quality. Step 1 is centralizing your support information into a knowledge base. Here's how to start the vetting process and go about selecting some potential vendors.

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13. Mar. 2019
Chris Rall
2 minute read

3 reasons to use a Knowledge Base with Salesforce Lightning

Salesforce is the top CRM system today but in order to best serve your customer across all channels, your company’s internal knowledge has to be accurate, up-to-date and easy to find. Ensure all three with a knowledge base.

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25. Feb. 2019
Chris Rall
3 minute read

4 Challenges of Implementing a Knowledge Base

Implementing a knowledge base can bring substantial long-term improvements. But introducing new software requires careful planning in advance. Here are four common pitfalls companies fall into and how to avoid them.

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08. Oct. 2018
Chris Rall
2 minute read

Knowledge Base Security

In the past few years the need for data security has continued to grow in importance. There are now too many to count stories of data breaches that have ended up costing companies millions, even billions in revenue and lost reputation

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13. Sep. 2018
Chris Rall
3 minute read

Is a Professional Knowledge Base Worth the Investment?

professional Knowledge Base is usually an investment into a new software product that aims to improve processes for a certain department. This article will outline a possible impact that a professional knowledge base can make in a contact center environment.

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20. Aug. 2018
Carmen Hermle
4 minute read

Benefits of a Knowledge Base

When considering a new solution to add to your company portfolio, the top items to consider are “What are the benefits and return on investment this solution will bring to my organization?” Here we will discuss the benefits of a professional knowledge base.

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07. Aug. 2018
Chris Rall
2 minute read

What is a Knowledge Base?

Knowledge is the lifeblood of a business. It is the sum of everything that the business has been able to accomplish over its existence, as well as the collection of less important information that relates to the specific functionalities of products/services or general business operations. Read more
18. Jul. 2018
Fabian Eppler
2 minute read

How to Use KCS to Optimize workflow

Knowledge-Centered Service (KCS) is a methodology based on how to manage and create knowledge effectively to support your key business processes. When implemented successfully, KCS helps with your operational efficiency, self-service success and organizational learning and improvement. 

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16. Jul. 2018
Chris Rall
4 minute read

10 Ways to Improve Contact Center Efficiency

Contact center agents must deal with many issues on a daily basis, these issues can reduce the quality of customer service that the agents are able to provide, can increase the operational  cost of the contact center, can lower workplace satisfaction

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02. Jul. 2018
Chris Rall
1 minute read

Thank You for Visiting Us at CCW Vegas 2018

Last week we had the privilege of attending the CCW 2018 Expo in Las Vegas. We want to thank everyone that took the time to stop by our booth and say hello or ask for a demo. We truly enjoyed chatting with each of you and we hope to get to know you more.

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