unymira Blog

24. Jan. 2019
Chris Rall
2 minute read

5 Trends Transforming Customer Service in 2019

From the rise of chatbots to AI and voice, here are the top 5 trends driving change in customer service that we’ve identified in Unymira’s latest study.

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21. Sep. 2018
Eugene Aronsky
2 minute read

Customer Service for Millenials

In the past decade Millenials have overtaken baby boomers as the demographic group with the largest buying power. Today Millenials number around 80 million and have a combined buying power of about 200 billion dollars.

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